Frequently Asked Questions
Return Policy
Exchange Policy
Ordering Policy
Bulk Order Policy
Privacy Policy
Shipping Policy
Return Policy
Satisfaction is our guarantee. If for any reason our item
arrives to you damaged, please contact us by e-mail at
info@hydrantwear.com within 48 hrs and send the damaged product back.
We will replace it once we receive the damaged item at no additional cost. All
that we ask is that you return the product within 30 days of purchasing it.
(This goes for refunds and exchanges) Anything after 30 days will not be
accepted. We will refund your money (minus the shipping cost) to you as soon as
we receive the merchandise. Please make sure the item is undamaged and unworn.
If there is any speculation we will not refund your money. If you are
exchanging the item please send us an explanation as to why you are exchanging
it and what item you would like in its place. Please keep in mind if the item
you are exchanging it for is more expensive, to figure out the difference and
send us payment either by money order or Pay Pal (* remember to re-calculate
shipping costs in your new payment).
Make sure to send us an e-mail at info@hydrantwear.com before you send the
item(s) back. Briefly explaining your reason why you are returning/exchanging
the item. Inside the return package include your name, phone number, e-mail
address and a reason why you are returning the item. Make sure the item is
undamaged and unworn; if there is any speculation, we will not refund your
money. Once we receive the item, we will then process your refund (minus the
shipping fees).
Exchange Policy
If you are exchanging the item, please note which shirt you
would like and what color, size and style you want. If there are price
differences make sure to include payment either through Pay Pal or money order
( U.S. and Canada Only). (*Be sure to tell us how you are making payment, so
there is no confusion). To check to see how much you owe when exchanging an
item for something else, add the shirt you want to the shopping cart and check
the total prices there. Also, include for exchanges a check or money order for
shipping and handling of $5.00 ( USA exchanges only) for one shirt and $1.50
for every additional shirt. (We must charge shipping and handling again because
we get charged for re-sending an item to you.)
/exchange back to:
Stan Back Productions
5654 Kiwanis PL NE
Saint Petersburg , FL 33703
Fax: (727) 289-1222
Ordering Policy
We accept payments by major credit cards (Visa, MasterCard, American
Express, and Discover), Cashier's Checks, and Money Orders ( U.S. & Canada
only). We DO NOT accept personal checks or cash . ALL
ORDER MUST BE PLACED OVER THE INTERNET; NO PHONE ORDERS WILL BE TAKEN.
Satisfaction is our guarantee. All that we ask is that you return the product
within 30 days of purchasing it. (This goes for refunds and exchanges) Anything
after 30 days will not be accepted. We will refund your money (minus the
shipping cost) to you as soon as we receive the merchandise.
Ordering with Money Orders (UNITED STATES and CANADA ONLY)
We accept money orders for orders placed by mail from the United States and
Canada ONLY. Unfortunately, we do not accept personal checks .
If ordering internationally our only form of payment accepted is Credit Card.
Canadians - Please send money orders in U.S. dollars, or use the current
currency conversion rate, a Canadian money order for the amount equivalent to
the price in U.S. dollars.
Remember, that all of your personal information stays that way. Please refer to
our privacy policy for any questions or concerns.
Bulk Order Policy
Hydrantwear.com is the place to get your shirts in bulk. We offer
various bulk discounts on both the costs of the shirts and the associated
shipping. Bulk orders constitute orders that consist of 12 shirts or more. If
you plan on making a bulk order we ask that you don't make any order online,
but instead contact a Hydrantwear Representative
info@hydrantwear.com to discuss prices/shipping/etc... because each
style of shirt will vary in price.You may contact a Rep anytime
info@hydrantwear.com.
Privacy Policy
Your privacy is very important to us. When you are asked to give
personal information (name, address, e-mail address, phone number, etc.) do not
fear that we will sell, distribute or release any of your personal information.
That information is for our eyes only.
Hydrantwear.com does not support SPAM in any way.
That's why we will NEVER send you any unsolicited e-mail.
We may from time to time post up surveys to measure
your response to certain new additions to the website. As a rule, you are never
forced to fill in these surveys. Furthermore, should you choose to fill in the
surveys, you can choose to remain anonymous. That is our personal guarantee to
you.
Shipping Policy
All orders placed in the 50 United States will be received between 7
to 10 days. We also, ship to Canada and other countries worldwide. (Please
understand that it may take a few days longer to ship to these locations)
• Shipping and Handling Rates (*estimate)
Domestic
$10.00 for regular mail in the U.S. 7 to 10 days *
International
International rate is $13.00 for 12 to 14 days *
* Please note that shipping rates can vary depending on where your order is
being shipped. If you order's shipping total changes before we start to process
your order a Hydrantwear Inc. representative will promptly call you.
For Questions regarding our shipping rates, or special reduced rates for larger
orders please don't hesitate to contact us
.